Last updated December 9, 2024
This policy applies to all customers who use the Second Phone iOS app.
This "Messaging Policy" outlines essential rules and regulations regarding the use of phone numbers obtained through the App, including requirements and restrictions on message content. It also describes mechanisms for detecting and preventing unwanted messaging to ensure compliance with applicable laws and regulations. Your adherence to this policy is crucial for using messaging services effectively. Failure to comply may result in account suspension or blocking, which includes loss of access to calling and messaging capabilities with the affected phone number.
You acknowledge that you may receive operational text messages about the status of phone numbers obtained via the App, credits purchased for calling, or other service-related notifications, such as warnings and account suspension notices.
To offer phone numbers and related services, including messaging, the App uses Twilio Inc. as its cloud communication service provider. Both the App and Twilio implement message filtering systems to safeguard messaging participants and prevent spam, fraud, abuse, and legal violations. All messages sent via numbers obtained through the App are subject to collection and monitoring.
By using the App, you authorize the App and Twilio Inc. to collect, process, store, and monitor the content of messages you send using these phone numbers for purposes including:
The following categories of content ("objectionable content") are strictly prohibited and may result in account suspension or blocking:
This list is not exhaustive. For more information, consult Twilio’s Acceptable Use Policy and Messaging Policy.
Before sending messages using phone numbers obtained via the App, you must ensure recipient consent:
Twilio Inc., as a data processor, may collect and monitor your message content to detect spam, fraud, or abuse. Additionally, the App uses Hive, an AI-powered content moderation service, to enhance message filtering across multiple categories, including sexual content, violence, hate speech, and spam.
While the App’s message filtering systems are uniform across regions, Twilio’s unwanted messaging detection mechanisms may vary by location. Before sending messages to or from specific countries, review Twilio’s Country-Specific Guidelines and Requirements.
All messages are subject to filtering regardless of recipient consent. Compliance with this policy and the Twilio Messaging Policy is mandatory for continued use of the App’s messaging services.